Score88 Privacy Policy – How We Protect Your Information

Score88 is an online gaming and entertainment platform built with Bangladeshi users in mind. We believe privacy is a fundamental right for every player, which is why Score88 treats the protection of your personal information as its highest priority.

This Privacy Policy applies to the score88.one website, mobile app, and all Score88 digital services. It is in effect whenever you register on our platform, play games, make deposits or withdrawals, or contact customer support.

Score88 complies with international data protection standards and applicable laws in Bangladesh. We believe in being fully transparent with you — this policy covers every aspect of what data we collect, why we collect it, and how we use it.

Score88 only collects information that is necessary to provide our services. We do not request unnecessary or excessive data. The types of information we collect are outlined below:

The information above is collected directly from you (at registration and when you contact customer support) and automatically (as you use the platform). We never collect sensitive information without your consent.

Score88 uses your information only for the purposes listed below. Each purpose is specific and directly related to delivering our services:

• Account Management: For registration, login, password recovery, and managing account settings.
• Transaction Processing: To process deposit and withdrawal requests quickly and securely.
• Security Assurance: To detect and prevent fraud, money laundering, and illegal activities.
• Customer Support: To handle your questions and complaints quickly and effectively.
• Service Improvement: To analyze usage patterns and improve the user experience.
• Legal Obligations: To comply with applicable laws and the requirements of regulatory authorities.
• Responsible Gaming: To detect excessive gaming patterns and provide timely support.

Score88 does not generally share your personal information with third parties. However, sharing may be necessary in certain specific circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Legal Authorities: Disclosure of information to investigative authorities may be required under Bangladeshi law or court order.
• KYC Partner: Limited information is shared with approved third-party agencies solely for identity verification purposes.
• Technology Partners: Technology service providers involved in platform operations work under strict confidentiality agreements.

Before sharing any information with third-party partners, Score88 ensures that the organization meets adequate data protection standards and is bound by strict confidentiality agreements.

Score88's website and app use cookies and similar tracking technologies to enhance your browsing experience and help keep the platform secure.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function without these.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which pages are used most — collected on a fully anonymous basis.
• Security Cookies: To detect fraudulent activity and prevent CSRF attacks.

Score88 has implemented both technical and organizational security measures to keep your information safe. The core components of our security framework are:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: Third-party specialists conduct regular system audits.
• Access Controls: Only authorized personnel can access specific data.
• Data Backup: Regular backups ensure data can be recovered under any circumstances.
• Staff Training: All staff receive regular training on data privacy and security.

In the event of a data breach, Score88 will promptly notify affected users and take immediate steps to limit any damage. Our incident response team is available around the clock.

Score88 believes every user should have full control over their own information. You have the following rights:

Score88 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and at least 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure, in accordance with regulatory requirements.
• Customer Support Records: Up to 2 years after resolution.
• Cookies & Session Data: At the end of a session or up to a maximum of 90 days.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, Score88 securely deletes or anonymizes your data so that it can no longer be linked to you in any way.

Score88 reserves the right to update this Privacy Policy at any time. If changes are made, we will notify you in the following ways:

• The website's Privacy Policy page will be updated with the new effective date.
• You will receive a notification at your registered email address whenever significant changes are made.
• A brief notice about the changes may be displayed when you log in to the platform.

Continued use of Score88 after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, requests, or complaints regarding our Privacy Policy, please contact Score88's data protection team. We are always ready to assist you.

After receiving your request, Score88 typically responds within 30 business days. For urgent security matters, we act more promptly.